Terms and Conditions

Updated March 30, 2020

On March 11, the World Health Organization (WHO) declared the outbreak of coronavirus, known as COVID-19, to be a global pandemic. Since then, the outbreak has evolved rapidly with governments around the world taking swift action to slow the spread of COVID-19.

In response, we are providing the following coverage for COVID-19 under our extenuating circumstances policy to help protect our community and provide peace of mind. Please monitor this page for updates about coverage based on how your reservation was booked.

Please note this policy will not cover any new bookings made on or before 03/14/2020.

There is no refund or credit given if the guest decides to cancel after check-in.

We understand what the world is going through right now and do not know how it will progress. We appreciate you as our guest and want you to come stay with us.

We are now offering ALL of our guests the opportunity to reschedule their reservation with us for any time in the calendar year 2020 with no additional change fee. The new dates must be in the same unit/owner and the rates for the new dates will apply.

If booked through AdobeStar Properties directly:

·         You may reschedule your stay with us as noted above for the 2020.

·         If you cannot choose dates within this 2020 calendar year, you can choose to have credit in our system to use within 365 days from your cancellation but with a cancellation fee equal to 20% of your gross room rate and the remainder will be kept as a credit for that future stay.

·         Reservation of 29 days or less: If you cancel your stay more than 30 days before your arrival date, your deposit will be refunded, less a handling fee of 10% of the gross room rate amount. If you cancel less than 30 days before your arrival date, you will receive no refund unless we are able to re-book the unit for the same time period at the same rate. In that instance, you will be refunded 75% of the gross room rate received from the replacement booking.

·         Reservations of 30 days or more: If you cancel your stay more than 60 days before your arrival date, your deposit will be refunded, less a handling fee in the amount of 10% of the gross room rate amount. If you cancel less than 60 days before your arrival date, you will receive no refund unless we are able to re-book the unit for the same time period at the same rate. In that instance, you will be refunded 75% of the gross room rate received from the replacement booking.

If booked through VRBO/Homeaway/Expedia/Booking.com:

·         You may reschedule your stay with us as noted above for 2020.

·         If you cannot choose dates within the 2020 calendar year, you can choose to have credit in our system to use within 365 days from your cancellation but with a cancellation fee equal to 20% of your gross room rate plus the online travel agent service fee, and the remainder will be kept as a credit for that future stay.

If neither of the options above work for you, we will be following the VRBO cancellation policy of:

·         Travelers who cancel at least 60 days before check-in will get back 100% of the amount they've paid. If they cancel between 30 and 60 days before check-in, they'll get back 50%. Otherwise, they won't get a refund.

If booked through Airbnb:

·         You may reschedule your stay with us as noted above for 2020.

·         If you cannot choose dates within the 2020 calendar year, you can choose to have credit in our system to use within 365 days from your cancellation but with a cancellation fee equal to 20% of your gross room rate plus the Airbnb service fee, and the remainder will be kept as a credit for that future stay.

If neither of the options work for you, we will be following the Airbnb cancellation policy of:

·         A 50% refund is given if the guest cancels a reservation at least 30 days before check-in. If the Airbnb guest decides to cancel when there are less than 30 days left until check-in or after check-in, the accommodation fees will not be returned.

Airbnb currently has the following extenuating circumstances COVID-19 policy: Update 03/30/2020

Reservations for stays and Airbnb Experiences made on or before March 14, 2020, with a check-in date between March 14, 2020 and May 31, 2020, are covered by the policy and may be canceled before check-in. Guests who cancel will have a variety of cancellation and refund options, and hosts can cancel without charge or impact to their Superhost status. Airbnb will either refund, or issue travel credit that includes, all service fees for covered cancellations. In order to cancel under the policy, you will be required to attest to the facts of and/or provide supporting documentation for your extenuating circumstance.

The host’s cancellation policy will apply as usual to reservations made after March 14, 2020. Cancellations submitted before March 14, 2020 will be handled according to the extenuating circumstances coverage in effect at the time of submission.

If a reservation has already begun (the check-in has passed) this extenuating circumstance does not apply.

NOTE:

As this is a fluid situation, all cancellation policies above are subject to change and are up to the discretion of AdobeStar Properties.



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At AdobeStar Properties, we work tirelessly to make your stay in Santa Fe as enjoyable as possible. We want you to experience the red and green chile, the fresh mountain air, the plethora of artists and art galleries, the margarita trail, the wide variety of shops and so much more that Santa Fe has to offer. We are here to help you do that. 

Ultimately, what we ask is that you treat this property like it is your own. Please respect the unit and the effort and time we spend to make it beautiful for you and other guests. 

Please review our terms and conditions below and be sure to contact us prior to your arrival date if you have any questions or concerns regarding them. Thank you very much!
 
TERMS AND CONDITIONS

IMPORTANT!
If you made your reservation using a third-party online travel agent; such as Airbnb, VRBO, Homeaway, Expedia or any other travel agent, please refer to that third party cancellation policy.
 
PAYMENTS AND CANCELLATIONS:
Reservations of 29 days or less:
A 50% deposit charged to a credit card is required at the time your reservation is confirmed and will be applied to the total amount due. The final payment is due 30 days before your arrival and will automatically be charged to your credit card unless other payment arrangements have been made.
If you cancel your stay more than 30 days before your arrival date, your deposit will be refunded, less a handling fee in the amount of 10% of the gross room rate amount. If you cancel less than 30 days before your arrival date, you will receive no refund unless we are able to re-book the unit for the same time period at the same rate. In that instance, you will be refunded 75% of the gross room rate received from the replacement booking.

Reservations of 30 days or more:
A 50% deposit charged to a credit card is required at the time the reservation is confirmed and will be applied to the total amount due. The final payment is due no later than 60 days before your arrival IN THE FORM OF A PERSONAL, eCHECK OR CERTIFIED CHECK.  

If you cancel your stay more than 60 days before your arrival date, your deposit will be refunded, less a handling fee in the amount of 10% of the gross room rate amount. If you cancel less than 60 days before your arrival date, you will receive no refund unless we are able to re-book the unit for the same time period at the same rate. In that instance, you will be refunded 75% of the gross room rate received from the replacement booking.
  
We accept VISA, MASTERCARD, AMERICAN EXPRESS, cash, personal, eCheck and certified checks, as well as money orders.

CONTACT & BILLING INFORMATION 
As is standard practice in any accommodation, we require a valid credit card, address, phone number, email, vehicle and license plate information to be on file before access is granted to any unit. 

Contact information is required so we can contact you and identify you as one of our guests, both for your safety and in the event of an emergency.

A valid credit card must be on file for incidental charges, including smoking, excessive cleaning or any other damage NOT covered by the CSA (or other third-party) insurance.  

 
DAMAGE DEPOSIT & INSURANCE:
For your protection we require either a $25 non-refundable insurance policy or a $1500 refundable damage deposit for any booking made through our website or online booking site. The purpose of this is to cover all damages incurred to the unit, including, but not limited to appliances, furnishings, or the property itself.  

***Regardless of third-party protection and booking procedures, AdobeStar Properties requires the valid credit card and billing information requirements mentioned above.  After booking, our office will contact you directly with additional instructions.   

 
OPTIONAL TRAVEL INSURANCE (Not damage insurance):
Guests may have the option to purchase travel insurance from CSA Travel Insurance. The travel insurance is charged at a cost of 6.95% of the total reservation charges. This covers you in the event of medical, personal or mechanical cancellations beyond your control. For questions regarding travel insurance, please contact CSA Travel Insurance at 866-999-4018.

Direct Booking Guests:
When booking with AdobeStar Properties directly, you have the option of:
  1. A non-refundable $25 damage insurance policy which covers you for up to $1,500 of damage. When selecting this option, you will be issued a policy number for your reservation; or 
  2. A refundable $1,500 credit card security deposit that will be held until your departure date and then refunded after we have concluded that there has been no damage to the unit.  

HomeAway/VRBO Guests:
When booking with HomeAway/VRBO you have the option of:
  1. A non-refundable $25 damage insurance policy which covers you for up to $1,500 of damage. When selecting this option, you will be issued a policy number for your reservation; or
  2. A refundable $1,500 credit card security deposit purchased through your HomeAway/VRBO account when booking your stay. HomeAway/VRBO collects and manages these fees and any subsequent claims that may be filed. 

AirBnB Guests:
You are automatically covered for up to $1,000,000 of damage protection, at no additional fee, premium or deductible when booking through AirBnB.  
CHECK-IN:
We guarantee check-in by 4:00 pm with a personalized check-in procedure. This is meant to assist and protect our guests and owners. For an additional fee, you can arrange for an earlier check-in that will guarantee the readiness of the unit by 2:00 pm or 3:00 pm. Please contact our guest services team to check on details and availability. 

In the event that we have the unit prepared earlier than 4:00 pm, we will call you and let you know that you have the option to check-in early without being charged a fee, but please remember that this is by no means a guarantee. We want you to enjoy your stay as much as possible, but we also need the time to make things perfect for you.

 
CHECK-OUT:
Check-out time is 10:00 am. If a later check-out has not been arranged, please observe our 10:00 am check-out time so that we can perform our housekeeping and maintenance tasks for the next guest’s arrival. We want it to be as clean for our next guests as it was for you.
***For an additional fee of $100 per hour, you can arrange for a later check-out time of 11:00 am or 12:00 pm. Please contact our guest services team to check on details and availability. 
 
Property management will do a walk-through of the unit after your departure to ensure that there has been no damage to the unit, or any property left behind. If you would prefer to be present during the walk-through, please let our office know. If you depart without being present during our walk-through, we will inform you of the damage and work with you to have the appropriate amount deducted from your security deposit, claimed through your insurance policy and/or charged to your credit card on file, whichever is appropriate.
For our Lincoln Tower guests: 
Please return any parking pass that was assigned to you, as a $150 fee will be charged for any parking cards that are not returned upon check-out. 

SMOKING:
Smoking is prohibited in all the indoor areas within the property without exception. If a smoking violation occurs in a unit, the guest will be charged an additional $250 non-refundable cleaning fee. 
 
PETS:
Dogs are only allowed at pet-friendly properties. We do not allow cats or other animals in any of our properties. Dogs that accompany a reservation must be approved by management before booking. They must be 30lbs or less, housebroken, non-barking, and at least one year old. If your dog meets the requirements above or has been approved by property management, a $60 per pet per week additional fee plus taxes will be added to your reservation.
 
MID-STAY CLEAN:
We require a mid-stay clean for every tenth night that you are staying with us, and each mid-stay clean fee is equal to one-half of the exit cleaning fee. The mid-stay cleans will be scheduled by property management prior to your arrival. This cleaning service is a general tidying of the unit in which housekeeping will change out all bedroom and bathroom linens as well as restocking of toiletries and other added amenities.  
 
If you have any questions or concerns in regards to our Terms and Conditions stated above, please be sure to contact us prior to your booking and/or arrival date. Thank you very much!