Terms and Conditions


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Welcome! At AdobeStar Properties, we work tirelessly to make your stay in Santa Fe as enjoyable as possible. We want you to experience the red and green chile, the fresh mountain air, the plethora of artists and art galleries, the margarita trail, the wide variety of shops and so much more that Santa Fe has to offer. We are here to help you do that.

Ultimately, what we ask is that you treat this property like it is your own. Please respect the unit and the effort and time we spend to make it beautiful for you and other guests. 

Please review our terms and conditions below and be sure to contact us prior to your arrival date if you have any questions or concerns regarding them. Thank you very much!

TERMS AND CONDITIONS

 

IMPORTANT!

If you made your reservation using a third-party online travel agent; such as Airbnb, VRBO, Homeaway, Expedia or any other travel agent, please refer to that third party cancellation policy sent to you through them.

 

PAYMENTS AND CANCELLATIONS:

 

***Note: For all reservations, if a reservation has already begun (the check-in has passed) there will be no refund or credit given for the unused nights.

 

 

If you booked through AdobeStar Properties Directly:

 

Reservations of 29 days or less:

A 50% deposit charged to a credit card is required at the time your reservation is confirmed and will be applied to the total amount due. The final payment is due 30 days before your arrival and will automatically be charged to your credit card unless other payment arrangements have been made.

 

If you cancel your stay 30 days or more before your arrival date, your deposit will be refunded, less a handling fee in the amount of 10% of the gross room rate amount. If you cancel less than 30 days before your arrival date, you will receive no refund unless we are able to re-book the unit for the same time period at the same rate. In that instance, you will be refunded 75% of the gross room rate received from the replacement booking.

 

Reservations of 30 days or more:

A 50% deposit charged to a credit card is required at the time the reservation is confirmed and will be applied to the total amount due. The final payment is due no later than 60 days before your arrival IN THE FORM OF A PERSONAL, eCHECK OR CERTIFIED CHECK.  

 

If you cancel your stay 60 days or more before your arrival date, your deposit will be refunded, less a handling fee in the amount of 10% of the gross room rate amount. If you cancel less than 60 days before your arrival date, you will receive no refund unless we are able to re-book the unit for the same time period at the same rate. In that instance, you will be refunded 75% of the gross room rate received from the replacement booking.

  

We accept VISA, MASTERCARD, AMERICAN EXPRESS, cash, personal, eCheck and certified checks, as well as money orders.

  

If you booked through Airbnb:

 

A 50% refund is given if the guest cancels a reservation at least 30 days before check-in. If the Airbnb guest decides to cancel when there are less than 30 days left until check-in or after check-in, the accommodation fees will not be returned.

 

 


 

 

 

 

 

 

 

 

 

 

 

 







 









 

 

 

If you booked through VRBO or Homeaway:

 

If you cancel at least 60 days before check-in you will get back 100% of the amount you have paid. If you cancel between 30 and 60 days before check-in, you will get back 50%. Otherwise, you will not receive a refund.

 

If you booked through Expedia:

Please refer to your cancellation dates sent to you via Expedia in your original reservation emails from them.

Cancellations or changes made before 11:59 pm (Central Standard Time (US & Canada)) 30 days prior to your check-in date are subject to a property fee equal to 10% of the total amount paid for the reservation.

Cancellations or changes made after 11:59 pm (Central Standard Time (US & Canada)) 30 days before your check-in date or no-shows are subject to a property fee equal to 100% of the total amount paid for the reservation

Guests will receive an email with instructions for check-in and advance authorization for a refundable security deposit after booking.

 

If you booked through Booking.com:

 

If you cancel anytime after making your reservation, you will be charged 50% of the total price. If you cancel less than 30 days before your arrival date you will be charged the total price of your reservation and receive no refund.

 

If you booked through Tripadvisor:

Provided that the guest pays the full balance on time, they can receive a 50% refund of the total amount paid by the cancelation date (less traveler booking fee) if they cancel at least four weeks before check-in.

* Please note the above policies are subject to the following:

All guests may cancel free of charge up to 24 hours after their booking is confirmed, provided their stay is at least 60 days away.

 

CONTACT & BILLING INFORMATION

As is standard practice in any accommodation, we require a valid credit card, address, phone number, email, vehicle and license plate information to be on file before access is granted to any unit.

 

Contact information is required so we can contact you and identify you as one of our guests, both for your safety and in the event of an emergency.

 

A valid credit card must be on file for incidental charges, including smoking, excessive cleaning or any other damage NOT covered by the CSA (or other third-party) insurance.  

 

DAMAGE DEPOSIT & INSURANCE:

For your protection, we require either a $25 non-refundable insurance policy or a $1500 refundable damage deposit for any booking made through our website or online booking site. The purpose of this is to cover all damages incurred to the unit, including, but not limited to appliances, furnishings, or the property itself.  

 

***Regardless of third-party protection and booking procedures, AdobeStar Properties requires the valid credit card and billing information requirements mentioned above.  After booking, our office will contact you directly with additional instructions.  

 

OPTIONAL TRAVEL INSURANCE (Not damage insurance):

Guests may have the option to purchase travel insurance from CSA Travel Insurance. The travel insurance is charged at a cost of 6.95% of the total reservation charges. This covers you in the event of medical, personal or mechanical cancellations beyond your control. For questions regarding travel insurance, please contact CSA Travel Insurance at 866-999-4018.

        

Direct Booking Guests:

When booking with AdobeStar Properties directly, you have the option of:

  1. A non-refundable $25 damage insurance policy which covers you for up to $1,500 of damage. When selecting this option, you will be issued a policy number for your reservation; or
  2. A refundable $1,500 credit card security deposit will be held until your departure date and then refunded after we have concluded that there has been no damage to the unit.  

 

HomeAway/VRBO Guests:

When booking with HomeAway/VRBO you have the option of:

  1. A non-refundable $25 damage insurance policy which covers you for up to $1,500 of damage. When selecting this option, you will be issued a policy number for your reservation; or
  2. A refundable $1,500 credit card security deposit purchased through your HomeAway/VRBO account when booking your stay. HomeAway/VRBO collects and manages these fees and any subsequent claims that may be filed.

 

Airbnb Guests:

You are automatically covered for up to $1,000,000 of damage protection, at no additional fee, premium or deductible when booking through Airbnb.  

 

CHECK-IN:

We guarantee check-in by 4:00 pm with a personalized check-in procedure. This is meant to assist and protect our guests and owners. For an additional fee, you can arrange for an earlier check-in that will guarantee the readiness of the unit by 2:00 pm or 3:00 pm. Please contact our guest services team to check on details and availability.

 

In the event that we have the unit prepared earlier than 4:00 pm, we will call you and let you know that you have the option to check-in early without being charged a fee, but please remember that this is by no means a guarantee. We want you to enjoy your stay as much as possible, but we also need the time to make things perfect for you.

 

CHECK-OUT:

Check-out time is 10:00 am. If a later check-out has not been arranged, please observe our 10:00 am check-out time so that we can perform our housekeeping and maintenance tasks for the next guest’s arrival. We want it to be as clean for our next guests as it was for you.

***For an additional fee of $100 per hour, you can arrange for a later check-out time of 11:00 am or 12:00 pm. Please contact our guest services team to check on details and availability.

 

Property management will do a walk-through of the unit after your departure to ensure that there has been no damage to the unit, or any property left behind. If you would prefer to be present during the walk-through, please let our office know. If you depart without being present during our walk-through, we will inform you of the damage and work with you to have the appropriate amount deducted from your security deposit, claimed through your insurance policy and/or charged to your credit card on file, whichever is appropriate.

 

For our Lincoln Tower guests:

Please return any parking pass that was assigned to you, as a $150 fee will be charged for any parking cards that are not returned upon check-out. 

 

SMOKING:

Smoking is prohibited in all the indoor areas within the property without exception. If a smoking violation occurs in a unit, the guest will be charged an additional $250 non-refundable cleaning fee.

 

PETS:

Dogs are only allowed at pet-friendly properties. We do not allow cats or other animals in any of our properties. Dogs that accompany a reservation must be approved by management before booking. They must be 30lbs or less, housebroken, non-barking and at least one year old. If your dog meets the requirements above or has been approved by property management, a $60 per pet per week additional fee plus taxes will be added to your reservation.

 

MID-STAY CLEAN:

We require a mid-stay clean for every tenth night that you are staying with us, and each mid-stay clean fee is equal to one-half of the exit cleaning fee. The mid-stay cleans will be scheduled by property management prior to your arrival. This cleaning service is a general tidying of the unit in which housekeeping will change out all bedroom and bathroom linens as well as restocking of toiletries and other added amenities.